Customer Help

This FAQ covers everything from wearability and maintenance to cultural meaning and values. If you don't find what you're looking for, we're just a message away.

How can we help?

FAQ

Have questions? We've got answers.

Is brass safe for skin? Will it turn my skin green?

Brass is perfectly safe for skin —and we only use nickel-free brass, which is gentler on sensitive skin.

Our customers wear our pieces every day with no issues.

How do I care for my jewelry?

To keep your piece looking great:

  • Avoid water or directly spraying perfume on it
  • Store is in a dry place, preferable a pouch
  • Use a soft cloth and lemon to brighten it up whenever necessary
I am not African. Can I wear your jewelry?

Of course!
At Glowing Jewels, all our pieces are designed in Oslo and handmade in Senegal by skilled artisans. Our Afro-Scandi aesthetic celebrates cultural connection—not imitation.

By wearing our jewelry, you're not just making a style statement - you’re supporting fair trade, sustainable practices, and African craftsmanship. It’s cultural appreciation, not appropriation.

Can I wear your brass jewelry every day?

Absolutely! Our pieces are designed for regular wear. Just remove them before swimming, showering, or applying lotion/perfume to keep them looking their best.

Why do you use brass?

We use brass for its:

  • Earthy elegance
  • Cultural roots in African craftsmanship
  • Sustainable and recyclable nature

It’s more than a material—it’s part of our story.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Depending on where you want your jewelry delivered, you might be presented with additional import taxes at delivery.

Get in touch

Have questions about your order, or a general enquiry?